On reporting errors

Dear $large_uk_retailer

Thank you for providing a screen shot showing the problem. I concur that there is an issue, and am addressing it now.

However, just to satisfy my curiosity, could you please illuminate the thinking that led you to pasting the screen shot into a three sheet Excel spreadsheet before sending it?

Thank you.

Me

On reporting errors

Dear $large_uk_retailer

Thank you for providing a screen shot showing the problem. I concur that there is an issue, and am addressing it now.

However, just to satisfy my curiosity, could you please illuminate the thinking that led you to pasting the screen shot into a three sheet Excel spreadsheet before sending it?

Thank you.

Me