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Dear HBOS
Thank you for sending me the updated terms and conditions for my Halifax Current Account last Friday.
And thank you for sending me the updated terms and conditions for my Halifax Savings Accounts yesterday.
I am particularly taken by the thoughtful way you attempt to mitigate the impact of the production of the leaflets by putting prominent signs urging people to recycle them.
However ...
Perhaps you didn't need to send me a copy for each of the accounts I have? You might like to tell your programming bods about the DISTINCT keyword in SQL. That way, you'd have sent me only one copy of the applicable savings account leaflets, you'd have saved an extraneous 360 grammes of printed material, and I'd have saved the time carefully looking for any differences before coming to the conclusion that in all of this, I had only two different sets of leaflets.
Till next time
Me
Thank you for sending me the updated terms and conditions for my Halifax Current Account last Friday.
And thank you for sending me the updated terms and conditions for my Halifax Savings Accounts yesterday.
I am particularly taken by the thoughtful way you attempt to mitigate the impact of the production of the leaflets by putting prominent signs urging people to recycle them.
However ...
Perhaps you didn't need to send me a copy for each of the accounts I have? You might like to tell your programming bods about the DISTINCT keyword in SQL. That way, you'd have sent me only one copy of the applicable savings account leaflets, you'd have saved an extraneous 360 grammes of printed material, and I'd have saved the time carefully looking for any differences before coming to the conclusion that in all of this, I had only two different sets of leaflets.
Till next time
Me
no subject
Date: 2011-01-18 10:28 am (UTC)no subject
Date: 2011-01-18 10:37 am (UTC)In the case of Halifax savings accounts, I have a number of the web accounts - basically different slots in which I want to accumulate money rather than a single account. Since the overhead per account is normally two tenths of bugger all (no statements normally posted), I don't feel as if they're really all different.
It appears the Halifax differs in this.
no subject
Date: 2011-01-18 10:54 am (UTC)no subject
Date: 2011-01-18 11:02 am (UTC)On Friday, one set for Current Accounts.
On Monday, four sets for Savings Accounts. Each account getting (in a separate envelope) a letter (unique in that it lists one account number), one leaflet of full terms and conditions, and a smaller leaflet of 'what the changes are'.
It took a bit of checking to assure myself that they were all the same leaflet pair, as it wasn't the same as the current account ones. But there is, on the back cover of each leaflet, a box with large letters, with a code in. That code was the same for all 4 savings accounts, and different for the current account.
But the savings accounts are cookie-cutter equivalents of each other, so getting different T&Cs for them would have been really odd.
no subject
Date: 2011-01-18 11:08 am (UTC)Are you really going to read your T&C?
no subject
Date: 2011-01-18 11:11 am (UTC)no subject
Date: 2011-01-18 11:40 am (UTC)and then highlighted the clause afterwards when no one complained.
no subject
Date: 2011-01-18 11:44 am (UTC)(Quite how they expect to collect is another problem.)
no subject
Date: 2011-01-18 12:02 pm (UTC)no subject
Date: 2011-01-18 12:47 pm (UTC)Their names are Meena and Meera P., and until they moved out of the family home they not only received a single copy of communications between them, every year their bank tried to merge their accounts. Until one of them moved to another bank in frustration.
no subject
Date: 2011-01-18 12:50 pm (UTC)But here, the website knows all these accounts are mine - it lists them all on the same page, so it's got no excuse.